Frequently Asked Questions
Everything you need to know about our premium cashmere and services.
What makes NAKEDCASHMERE different from other brands?
We source the finest 100% premium cashmere directly from Inner Mongolia. By removing the middleman and traditional retail markups, we provide luxury-grade knitwear at a fraction of the price of traditional luxury brands.
How should I care for my cashmere garments?
To maintain the softness and shape of your cashmere, we recommend hand washing with cold water and a mild detergent or baby shampoo. Never wring or hang your cashmere; instead, lay it flat on a towel to air dry.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain sale items may be marked as final sale and are not eligible for return.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout for those who need their orders sooner.
Does NAKEDCASHMERE ship internationally?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by destination and will be calculated at the time of checkout, including any applicable duties and taxes.
How do I prevent pilling on my sweaters?
Pilling is a natural occurrence in high-quality natural fibers. You can easily remove pills using a cashmere comb or a fabric shaver. Regular maintenance will keep your garment looking new for years.